Shipping policy

Where we ship

We ship to the United States and Canada from the United States.

Orders to Canada may be charged duties or taxes by Canadian customs. Those charges are set by Canada, not by us.

When your order ships

  • In-stock items, like the Violet Veil jar, ship within 1–2 business days of your order.
  • Pre-order items show an estimated arrival date on the product page and in your bag before you buy. We ship them as soon as stock arrives.
  • Orders with both ship in two parts: the in-stock items right away, and the pre-order items as soon as they arrive. The second shipment costs you nothing extra.

You'll get an email with tracking for each shipment.

Pre-orders

  • You can cancel a pre-order any time before it ships, for a full refund.
  • If we can't ship by the date we gave you, we'll email you a new date before the original one passes. You can cancel then, for a full refund.

Shipping costs

Free standard shipping on orders over US$60. For smaller orders, the rate is shown at checkout before you pay.

Delivery times

Delivery times depend on the carrier and your address. Your tracking email shows the estimate.

Package protection

Add Package protection in your bag for $1.99 per order. It covers a protected order that is lost in transit, marked delivered but not received, or arrives damaged.

Contact us within 14 days of the delivery date, or of the latest estimated delivery date if the order never arrives. We'll send a replacement or a full refund, with no carrier claim needed.

Lost, delayed or damaged in transit

Once the carrier picks up your order and you have tracking, the package is in the carrier's care. Without Package protection, a lost, delayed or damaged package is the carrier's responsibility, and you can file a claim directly with the carrier using your tracking number.

Wrong or defective items

If we sent the wrong item or it's defective, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, shipping included.

Wrong address?

Contact us as soon as you can. We can update the address before your order ships. Once it's shipped, we can't redirect it.

Contact us

Reach us through our contact page: https://smileaura.com/pages/contact

This policy doesn't affect your rights under the consumer laws where you live.