Refund policy

We want you to love your SmileAura ritual. If it's not for you, here's how refunds work.

30-day satisfaction guarantee

Not happy within 30 days of delivery? Contact us and we'll refund the price you paid for the products, even if you've opened them. For a single item, you don't need to send anything back.

  • It covers your first order with us, one guarantee per household. We match on name, email, shipping address and payment card.
  • On a Duo or Ritual Set, open just one item to try. Send the rest back unopened, at your cost, and we'll refund the whole order.
  • Tell us briefly what didn't work for you. We may ask for a photo of the product.
  • Shipping and Package protection aren't refunded.
  • It applies to orders placed on smileaura.com.
  • We may decline claims that show signs of abuse, such as repeat claims or multiple accounts.
  • If you dispute the charge with your bank instead, the guarantee no longer applies to that order.

Pre-orders

  • Pre-order items show an estimated arrival date before you buy.
  • You can cancel a pre-order any time before it ships, for a full refund.
  • If we can't ship by the date we gave you, we'll email you a new date before the original one passes. You can cancel then, for a full refund.

Wrong or defective items

If we sent the wrong item or it's defective, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, shipping included, and you won't need to send anything back.

Lost, delayed or damaged in transit

Package protection, an optional $1.99 add-on in your bag, covers these. Without it, they're the carrier's responsibility once it has picked up your order, and you can file a claim with the carrier. Our shipping policy has the details.

If you have a reaction

Stop using the product and contact us, and we'll refund that item. If a reaction is severe, get medical advice.

How refunds work

Refunds go back to your original payment method within 5–10 business days of approval. Your bank may take a few more days to show it.

Contact us

Reach us through our contact page: https://smileaura.com/pages/contact

This policy doesn't affect your rights under the consumer laws where you live.